Refund policy
Last updated: November 4, 2026
At Grill Reset Pro, we want you to feel confident in every purchase. If you're not completely satisfied, we're here to help.
Eligibility for Returns
You may return your item(s) within 30 days of delivery for a refund, even if you have tried the product on your grill. Please send it back with all included accessories (spare brush head, USB-C cable and wrist strap), in the original packaging when possible.
We reserve the right to deduct a reasonable amount from your refund if the item is returned damaged beyond normal use or with missing parts.
Return Requests
Return requests must be submitted within 30 days of delivery. This does not affect any applicable statutory rights or valid warranty claims.
Return Process
To initiate a return, please email our support team at support@grillresetpro.com with your order number and the reason for your return. We will provide return instructions within 1–2 business days.
Items eligible for return must be sent to our designated U.S. return address. The full return address and shipping instructions will be provided after your return request has been received.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong item. Original shipping fees are non-refundable. Customers are responsible for arranging and paying for shipment to our designated U.S. return address.
Refunds
Once your return is received and inspected, you will be notified by email. Approved refunds will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
Non-Refundable Items
Complimentary items, including free accessories, gifts, or digital e-books included with an order, are not eligible for separate refunds. Physical complimentary items must be returned together with the qualifying order where applicable.
Final sale/clearance items, items damaged beyond normal use, items missing parts, and gift cards cannot be returned.
Grill Reset Pro Warranty
All Grill Reset Pro products are covered by a 1-Year Limited Warranty against manufacturing defects.
This warranty covers defects in materials and workmanship, including motor, battery, and charging failures caused by production faults. If your item fails due to a manufacturing defect within the warranty period, we will repair it, replace it, or issue store credit.
This warranty does not cover lost or stolen items, accidental damage (including drops and impacts), normal wear and tear of the brush head and bristles, damage caused by not following the instructions in the user guide, unauthorized repairs or modifications, or damage caused by third parties.
To make a warranty claim, please email support@grillresetpro.com with your order number, a clear photo or video of the item, and a short explanation of the issue.
Order Cancellation Policy
If you need to cancel or modify your order, please contact us within 4 hours of placing it by emailing support@grillresetpro.com.
While we will always do our best to accommodate your request, if your order has already been processed or shipped within that timeframe, cancellation or modification may no longer be possible.
If your cancellation is confirmed, you may still receive automated order update emails. These can be safely ignored once cancellation has been approved.
Promotional Offer Terms
To qualify for any promotional offer, customers must follow the instructions provided on the relevant product and/or collection pages. All required products must be added to the cart in order for the discount to be applied automatically at checkout.
Failure to follow the stated promotion instructions may result in the discount not being applied. We are not responsible for incomplete orders where promotion guidelines were not properly followed, and we do not issue refunds or apply discounts retroactively in such cases.
This policy applies to all current and future promotions. We encourage customers to carefully review all offer details before completing their purchase.
If you have any questions regarding our Returns or Warranty Policy, please contact support@grillresetpro.com. We're happy to assist you.